Privacy Policy

Last Updated: 2024-07-29

Introduction

Welcome to SongSurprise (“we”, “our”, or “us”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy informs you about how we handle your personal information when you visit our website or use our app (collectively, the “Services”), regardless of where you are located. It also tells you about your privacy rights and how the law protects you.

Data Controller

SongSurprise is the data controller responsible for your personal data. For all data matters, please contact us at hello@songsurprise.com.

Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you:

• Identity Data: first name, last name, username or similar identifier, date of birth
• Contact Data: email address, telephone numbers, postal address
• Financial Data: payment card details (processed securely through our payment providers)
• Transaction Data: details about payments and other details of products you have purchased from us
• Technical Data: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our Services
• Profile Data: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses
• Usage Data: information about how you use our Services
• Marketing and Communications Data: your preferences in receiving marketing from us and our third parties and your communication preferences
• Music Preference Data: style, language, themes of ordered songs

How We Collect Your Data

• Direct interactions: When you create an account, place an order, or contact us.
• Automated technologies: When you interact with our Services, we automatically collect Technical Data.
• Third parties: We may receive data from analytics providers, advertising networks, and search information providers.

How We Use Your Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
• Where we need to comply with a legal or regulatory obligation
• With your consent

Purposes for which we will use your personal data include:

• To create and manage your account
• To process and deliver your orders
• To manage our relationship with you
• To improve our Services
• To recommend products or services which may interest you
• To comply with legal obligations

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Withdraw consent

If you wish to exercise any of these rights, please contact us at [insert contact email].

International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by using specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Cookies

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Children’s Privacy

Our Services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to opt out of the sale of your personal information and the right to request disclosure of what personal information has been collected about you.

Specific Information for SongSurprise

• Song Creation: We use your Music Preference Data solely for the purpose of creating your unique song.
• Copyright: Upon purchase, you receive full rights to the song created for you. We retain no rights to the songs after delivery.
• Payment: We process payments through secure third-party payment processors and do not store your full payment details on our servers.
• Song Delivery: We use your provided email address to send you the link to listen to and download your created song.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@songsurprise.com.

For EU users: You have the right to make a complaint at any time to your local supervisory authority for data protection issues.